Call Center Operations / Customer Care

Moulton Logistics Management provides call center solutions that are specific to your needs. Our inbound / outbound customer care operations are designed to interact as a seamless extension of your business. The customer service representatives at Moulton Logistics Management are rigorously trained to understand every detail of your product / service, and strive to provide the highest possible levels of service.

State of the art technology including: customized order entry system, scalable call answering and routing, caller identification, automated call distribution environment, and call center reporting are all a part of the wide range of services offered at Moulton Logistics Management's Call Center Operations Department.

Additional services include:

Customer Service

• Customer Care
• Inbound Call Processing
• Outbound Sales Projects
• Email Customer Service
• Product / Technical information
• Promotion Inquiry
• Order and shipping status inquiries

Clerical Services

• Data Entry
• Mail Sorting
• Mail Order Processing
• Payment Processing (Checks / Credit Cards)
• Charge back Processing / investigation
• Returns and Exchanges Processing
• White Mail Processing
• Credits and Refunds Processing
• Bank